Contact POWS
Email powsgym@outlook.com or call 07870 700279. Include the email address on your POWS account and a short description of the issue, but never send card details or your password.
POWS GYM · PLAIN ENGLISH
POWS app support
Help with your POWS account, gym membership, check-in and POWS Premium.
Account access
Use Forgot password on the app sign-in screen if you cannot access your account. If your gym membership uses a different email address, sign in to the app and link it using your six-digit member number.
Gym membership
You can view membership status and open secure Stripe billing management from My Account. Gym memberships pay for the physical gym service and are separate from the optional POWS Premium app subscription.
POWS Premium
POWS Premium is an optional £7.99 monthly auto-renewing digital subscription. Manage or cancel it in your Apple ID subscription settings. Premium remains available until the end of the paid billing period after cancellation.
Check-in help
Open Gym access in the POWS app and show your personal rotating QR code to the gym check-in screen. A current physical member QR card or your six-digit member number can also be used.
Privacy and deletion
The app includes controls to update your details and delete your account. You can also email powsgym@outlook.com for privacy help. Read the full policy at powsgym.com/privacy.
Last updated 24 August 2026.
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